T-Rex Grilles FAQ

  1. FAQ's
    1. What brand are T-Rex Lights?
    2. T-Rex Torch Grille light info. Size of light, amps, watts, lumens.
    3. RMAs (Return Material Authorization), how do I go about returning something?
    4. My T-Rex Torch grille has more than one light. Do I need a separate harness for each light?
    5. Is my T-Rex product under warranty? How do I start the warranty process?
    6. I need help getting my light to work on my T-Rex Torch grille
    7. How do I look up part numbers on the T-Rex website?
    8. Does T-Rex offer sponsorships?
    9. Does T-Rex build custom grilles?
    10. Grille Care Information
  2. Privacy Policy
    1. Use of Aggregate Information
    2. Updating Personal Information
    3. Special Events
    4. Service Providers
    5. Security
    6. Notification of Policy Changes
    7. Links
    8. Fraud Protection and Compliance with Law
    9. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    10. Contacting Us
    11. Communications to Serve You
    12. Communications
    13. Business Transfers
    14. Brochure Mailing List
  3. Product Returns
    1. T-REX Return Procedure
    2. Non Warranty Returns
    3. T-REX Grilles Product Warranty
  4. 2014/2015 Terms and Conditions
    1. WEBSITE
    2. VOLUME DISCOUNTS & MARKETING ALLOWANCE
    3. TERM ACCOUNTS INFORMATION & PAYMENTS
    4. SHIPPING POLICIES – Single Items
    5. SHIPPING POLICIES – Freight & Stock Orders
    6. SHIPPING DAMAGES
    7. RETURNS
    8. Product Detail/Warranty – (Also Applies to “All Black” Finishes)
    9. ORDERING PROCEDURES
    10. GENERAL PRODUCT INFORMATION
    11. GENERAL ACCOUNT INFORMATION
    12. CREDITS
    13. Co–Op:
    14. CANCELLED ORDERS
    15. BACK ORDERS – SPECIAL ORDERS
    16. ACCOUNT SET-UP GUIDELINES – (Applies to Current & New Customers)

FAQ's

Q: What brand are T-Rex Lights?

T-Rex LED Lights are a private label ZROADZ brand that we have made to our specifications. We use the highest quality CREE chips, an extruded aluminum housing and a poly-carbonate lens with precision optics. The light pattern and distance is equivalent and sometimes better when compared to other leading brands of LED lights and light bars.

Q: T-Rex Torch Grille light info. Size of light, amps, watts, lumens.

We use a variety of light sizes in our Torch grilles. Please contact our customer service department at 800-287-5900 for details of the lights included in the grille you are interested in.

Q: RMAs (Return Material Authorization), how do I go about returning something?

Contact the company from which the item was purchased and ask for an RMA (Return Material Authorization). Click Here for more product return information.

Q: My T-Rex Torch grille has more than one light. Do I need a separate harness for each light?

Our wiring harnesses are designed to accommodate a 15 amp draw. If the lights have a combined amp draw of less than 15 amps you can use the harness as is and simply wire the lights in series. If the combined amperage draw is above 15 amps, the fuse will need to be upgraded to the appropriate rating. We suggest using a fuse rated 5 amps higher then the the anticipate amperage draw. The relay in our harness is rated at 30 amps and will accommodate any combination of light bars we currently offer. The downside to using a single harness on multiple lights is they are either all on or all off. Sometimes this is not desirable in which case separate harnesses are required.

Q: Is my T-Rex product under warranty? How do I start the warranty process?

T-REX grilles are covered by a limited lifetime structural warranty and a three year warranty on the finish. If you you experience a problem with your T-REX grille email details to Please include a description of the issue, photos and a copy of the original purchase receipt. The more information you can provide on your original email, the faster we will be able to process your claim.

Q: I need help getting my light to work on my T-Rex Torch grille

T-REX wiring harness part number 639HAR1 is the best way to ensure your Torch grille operates properly. This harness simplifies wiring and ensures proper ground and power are applied to your Torch grille. In the event you choose to wire your Torch grille yourself we have found the most common occurrence of non operation of our Torch LED lights can be linked to inadequate grounding or low voltage. All ground wires need to be affixed to a non painted metal surface or directly to the negative terminal on the battery. T-REX Torch LED lights are reverse polarity protected and require a minimum of 10 volts to operate. Please call our technical department at: 800.287.5900 if you need further assistance.

Q: How do I look up part numbers on the T-Rex website?

If you know the part number, simply enter it into the search box and choose search. Your part number and any variations will be displayed. If you would like to see all grilles and associated parts for your vehicle, simply enter the year make and model into the vehicle look up and all parts will be displayed.

Q: Does T-Rex offer sponsorships?

For information and eligibility requirements, visit the T-Rex Grilles Support & Sponsorship page.

Q: Does T-Rex build custom grilles?

At this time, T-Rex does not make custom grilles.

Q: Grille Care Information

T-REX grilles are finest in the industry but do require normal care. Wash regularly as you would when caring for your vehicles. Never use dish soap.


POLISHED FINISH

T-REX polished grilles should be waxed at the same time that you wax the vehicle and can be cleaned with soap and water. A polished finish can be cared for in the same fashion that would care for your vehicles factory chrome. Be sure to dry carefully with a soft micro fiber towel and never leave wet water spots as that may leave a blemish.


Matte Black Finish

Paint warranty applies to defects in material and / or workmanship, it does not cover the matte finish surface appearance. To enjoy the matte appearance for many years to come, please follow these owner care and maintenance tips. Get a no-shine matte car wash soap that uses no fillers, no silicone, and won’t strip your matte paint of its layer of protection.

Do not use wax, detail spray, armorall®, or any products made for normal paint. Use only products specifically developed for matte finish paint. Do not use products that are even mildly abrasive, such as polishes, glazes, or rubbing compounds. do not use mechanical cleaners or polishers. Do not use terrycloth, cloth, or paper towels. Do not rub the finish vigorously, this will burnish the paint finish, causing a permanent shiny spot. Shiny spots cannot be removed.

Do not use commercial car wash facilities or their shine enhancement products. Most car wash brushes, large mechanized “towels,” and shine enhancement products can damage matte paint.

Remove foreign substances such as insect remains, tar, and road debris using a soft applicator and a mild solvent; saturate and soak area before cleaning—rub lightly.

Hand-wash with a soft wash mitt and mild cleaning product safe for matte paint. Use microfiber cleaning cloths with alcohol-based window cleaner for basic surface clean-up.


Gloss Black Finish

T-Rex Grilles with Gloss Black Powder Coated Finish may be washed regularly as you would when caring for your vehicles finish using soap and water. T-REX grilles should be waxed at the same time that you wax the vehicle. As a general rule, anything you use to clean your vehicles painted surfaces can be used to clean and maintain your T-REX grille. A Gloss powder Coated Finish can be cared for in the same fashion that you would care for your vehicles factory paint job. Never leave wet water spots as that may leave a blemish.


Privacy Policy

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Updating Personal Information

If you are a registered member at T-Rex Truck Products, you can change your personal information at any time by updating your information at check-out.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Security

T-Rex Truck Products seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every online order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

T-Rex Truck Products reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction. Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information. T-Rex Billet Grilles does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an online purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Contacting Us

We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site's privacy practices, please contact us by email at info@trexbillet.com.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that T-Rex Truck Products offers its customers.
Disclosure of Personally Identifiable Information We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. T-Rex Truck Products takes great pride in having you as a customer and we will ensure your privacy as a customer. T-Rex Truck Products does not sell or exchange names or any other information about our customers with third parties.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by T-Rex Truck Products to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Brochure Mailing List

If you have requested a T-Rex Truck Products brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from T-Rex Truck Products, please contact us via email at marketing@trexbillet.com. Include your name and mailing address and email address. You will be removed from any future mailings.

Product Returns

Q: T-REX Return Procedure

In the unlikely event that your T-REX grille must be returned for warranty consideration, follow the instructions below.

Please have the following information available when contacting our customer service department.

  1. Copy of original purchase receipt
  2. Description of the problem or issue
  3. Images of the product defect. The more clearly the images identify the issue, the faster your claim can be processed
  4. Shipping address the replacement item is to be sent to

Please choose one of the following options for warranty processing and indicate your choice on your initial email request.

  1. I would like to receive a replacement part before I send my part back – This option will resolve the issue the quickest but will require us to have a current credit card on file. Our customer service department will send you a credit card authorization form. In the event we do not receive the warranted item back from you within 30 days of receipt of replacement product, we will charge your card for the replacement cost of the item(s) plus shipping.
  2. I would like to send my item back to T-REX for warranty before a replacement is sent. Email our customer service department at customerservice@trexbillet.com with the above information. In the event that you do not have access to email, please call customer service at 800-287-5900 for further instructions.

Once this information is received and the issue evaluated, we will be contacting you with further instructions, so please make sure the email address you provide is your primary email. Please note, open warranty claims must be completed within 45 days of RMA issuance.

Q: Non Warranty Returns

If you would like to return a non warranty product purchased through the T-REX company website, please call 800-287-5900 or email customerservice@trexbillet.com service to obtain an RMA.

Product returned without an RMA will be refused. A 20% restocking charge will be deducted from the purchase amount. Return shipping is the responsibility of the sender and will not be refunded or included in the credit amount.

Q: T-REX Grilles Product Warranty

T-REX Truck Products warrants its grille products to be free from defects in material and workmanship for the lifetime of the grille. T-REX Truck Products warrants the finish of its grille products for a 3 year period beginning at the time of sale to the end user. These warranties are limited warranties and do not cover abuse, modification or improper installation nor do they cover finish failure caused by caustic cleaning agents, road salts or other chemicals. T-REX Truck Products reserves the right to repair or replace a defective product at its sole discretion. Any T-REX Truck Products product must be returned to T-REX for warranty consideration and must be returned at the customer’s expense. In the event that the product is deemed to be defective, the repaired or replaced item will be returned via a surface shipping method to the customer at T-REX Truck Products expense. No provision is made for any labor, rental car or other costs incurred by the failure of its products.


2014/2015 Terms and Conditions

Q: WEBSITE

  • Images and product information are posted at www.trexbillet.com and T-Rex Grilles FTP site.
  • All images are for the sole use of marketing T-Rex Grilles Grille Products ONLY. Misuse or misrepresentation of these images is strictly prohibited.
  • Product CD’s are available upon request for web development and print purposes.

Q: VOLUME DISCOUNTS & MARKETING ALLOWANCE

  • Discounts from T-Rex Grilles published Jobber Price are based on a two part system.
  • 50% of the Discount is considered the T-Rex Grilles Volume Discount and 50% of the discount is considered the T-Rex Grilles Marketing allowance and is separate from any Co-Op Allowance or discounts a customer may receive. These discounts are combined and figured as one whole discount from Jobber.
  • All Discounts from T-Rex Grilles published Jobber Price are based on a two part system.
  • 50% of the discount is considered the T-Rex Grilles Volume Discount and 50% of the Discount is considered the T-Rex Grilles Marketing Allowance and is separate from any Co-Op Allowance or discounts a customer may receive. These Discounts are combined and figured as one whole discount from Jobber. Example (A 30% discount consist of a 15% Volume Discount and a 15% Marketing Allowance and is figured as a single 30% discount from Jobber).

Q: TERM ACCOUNTS INFORMATION & PAYMENTS

  • NET-30 Accounts
    • Payments are due on or before the 30th day from the original invoice date of the next succeeding month and are considered past due thereafter.
    • Statements will be mailed/faxed out at the end of each month; it is the purchaser's
  • NET-10 Accounts
    • NET-10 Accounts receive a maximum 2% quick pay discount when payment is received within 10 days from original date of invoice.
    • Invoices are considered past due if payment has not been received before the 30th day after the original invoice date.
    • Statements will be mailed/faxed out at the end of each month; it is the purchaser's obligation to make the payments on time with or without a statement.
  • C.O.D. and Credit Card Accounts:
    • Forms of payments accepted by T-Rex Grilles for C.O.D. Accounts include, Company Checks, Cashiers Check and Money Orders.
    • T-Rex Grilles, at its discretion, may require new & current accounts to pay for product by use of cashiers checks or money orders.
    • T-Rex Grilles also accepts all major credits cards; these include Master Card, Visa, Discover and American Express.
    • Before using a credit card, you must have a credit card agreement form on file. Please contact a Sales Representative to receive a form via fax or e-mail.
  • Returned Checks – Non-Sufficient Funds (NSF)
    • Returned checks are subject to a $25.00 return fee in addition to any other fees associated with the returned check.
    • T-Rex Grilles will not accept a Company Check as payment for a “NSF” check nor will it re-deposit a “NSF” check a second time.
    • T-Rex Grilles may require future shipments to be paid by way of cashiers check or money order.
    • 2 or more “NSF” checks will require prepayment via a credit card, bank wire transfer, cashiers check or money order prior to shipment.
  • Delinquent Accounts
    • Accounts over 30 days past due are considered delinquent and may be subject to a late payment charge of 2% per month or the maximum allowed by law.
    • Purchaser/Customer agrees to pay all collection costs and attorney’s fees necessary to collect past due amounts.
    • Failure to follow these terms may result in a suspension or cancellation of services.

Q: SHIPPING POLICIES – Single Items

  • General Shipping Information:
    • Orders are shipped ground service unless otherwise specified.
    • Currently, T-Rex Grilles ships via FEDEX and UPS (United Parcel Service).
    • Additional Shipping methods are 3-Day Service, 2-Day Service and both AM & PM Next Day Air. These deliveries are available at the customers’ expense.
    • Special Handling orders must be faxed or emailed for acceptance.
  • Single & Small Multiple Piece Orders:
    • Orders received before 3:00 pm PST on in stock items are shipped same day. Items not in stock are considered backordered and will ship as they become available. See Back Orders / Special Orders for more information.
  • Drop Shipments:
    • Orders shipped to a location other than your specified shipping address are considered a “Drop Ship Order”.
    • ALL Drop Ship orders will be assessed a $ 10.00 drop ship charge at time of Invoice, No Exceptions.
    • Drop ship orders must be faxed or e-mailed to T-Rex Grilles for accuracy, No Exceptions. Confirmations on faxed orders are available upon request.
    • T-Rex Grilles will only drop ship within the 50 United States, Excludes (Puerto Rico and other U.S. Territories).
    • Customers may request for product to be picked up by their own shipping company. Proper Documentation is the responsibility of the customer. Contact a sales representative for more details.
  • Will Call:
    • Product pick up is available at our Corona, CA facility to all T-Rex Grilles customers. Please arrange for a pick up by speaking to a sales representative.
    • Pick up hours are from 8:00AM - 4:30PM Monday – Friday. T-Rex Grilles is closed Saturday & Sundays.
  • Local Deliveries:
    • T-Rex Grilles offers local product delivery to any direct T-Rex Grilles Customers located in the Southern California Area.
    • There are minimum order requirements for this service. Please contact a Sales Representative for more information.

Q: SHIPPING POLICIES – Freight & Stock Orders

General Freight Information:
  • T-Rex Grilles ships Freight PPD on orders over $2500.00 inside California and Freight PPD on orders over $3500.00 to the remaining Continental United States. (Excludes HI, AK and Puerto Rico).
  • Orders shipped outside of the Continental U.S. are shipped FOB Corona CA to a forwarder of the customers choosing and must have a US shipping address. All international will be shipped according to the terms outlined above.
  • Freight / Stock Orders are shipped “Best Way Possible” and usually arrive in 3-7 days from ship date.
  • Customers who request a Specific Freight Company may do so at their own expense.
  • Some products are oversized and require specific shipping methods and may be subject to additional freight charges. Please contact a Sales Representative for more information.
  • Stock orders are shipped only when they have been completed and are palletized in accordance to carrier policies.
  • Freight & Stock Order Customers who require a faster delivery time other than the original ETA given will be charged shipping for the items needed to be rushed (No Exceptions). The balance of the order will be shipped best way possible when completed based on the standard freight policy and value of original order.

Q: SHIPPING DAMAGES

  • T-Rex Grilles is not responsible for product lost or damaged in transit.
  • The receiving party must report items damaged in transit to the carrier immediately (Per timeline required by carrier).
  • Denied damage claims due to unacceptable or delinquent filings will not be issued credit by T-Rex Grilles.
  • Upon approval and finalization of a claim by the carrier, credit will be issued to the due party. If needed, contact your sales representative to order replacement product; a new order / purchase order is required to ship replacement product (T-Rex Grilles will not re- ship parts off a verbal purchase order).

Q: RETURNS

  • Return Information:
    • A T-Rex Grilles RGA (Returned Goods Authorization) Request Form must be completed on all return requests.
    • All returns must have an RGA number; Product returned without an RGA will be refused, NO Exceptions.
    • RGA numbers are good for 30 days from the date of issuance.
    • Returned packages must be clearly marked with the RGA Number.
    • No returns on special order, clearance or discontinued items.
    • All returned products are subject to a 20% Restocking / Re-Boxing fee.
    • Product must be properly packaged to prevent shipping damage and shipped prepaid at customers expense.
    • Returning an item does not constitute an automatic refund and is subject to review.
    • T-Rex Grilles is not responsible for shipping costs accrued by the sender for not following standard return procedures. This includes refused packages at the warehouse.
    • Most returns are credited to the account within 10-14 days from the day the return is processed.
  • Warranty Returns (See Product Details for more Information)
    • Warranty returns must follow the same guidelines mentioned above the Returns section AND the following:
    • The T-Rex Grilles part # along with a detailed description of the damage must be included along with the T-Rex Grilles invoice number from when the product was purchased. A copy of the final sales receipt is also required.
    • T-Rex Grilles, at its own discretion, may deem a warranty return to be field destroyed at which time the customer will be notified and a credit issued.
  • Stock Adjustments:
    • In addition to the above mentioned requirements:
    • T-Rex Grilles customers are allowed a once a year Stock Adjustment based on 3% of prior year sales. Stock adjustment requests must be received by the close of business Jan 31st to be considered for stock adjustment return. No Exceptions.
    • T-Rex Grilles will require a 2 for 1 offsetting order to be placed at the time of RGA issuance.
    • All Stock adjustment must be in 100% re-sellable condition to be considered for a full credit.
    • Product must be properly packaged to prevent shipping damage and shipped prepaid.
    • Items returned new but with damaged or dirty packaging will be charged a 10% Re-Boxing fee.
    • Items returned that are not in a new re-sellable condition will not be credited and can be returned to the customer at their own expense.
    • Items not credited will be held for no more that 30 days before being disposed of. T-Rex Grilles is not responsible for replacement of these parts after 30 days.
    • Special Orders and Discontinued Items are non-refundable.

Q: Product Detail/Warranty – (Also Applies to “All Black” Finishes)

  • Traditional Billet Grille Series – (All Black Finish Available)
    • T-Rex Grilles Traditional Billet Series Grilles are manufactured from T-6 Billet aluminum and are powder coated in a DuPont® Semi-Gloss Black finish. Front face of the grille is treated to a 3-step polishing process to insure a showroom shine. Grilles come complete with all necessary hardware and step by step installation instructions and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • Upper Class Series Grilles – (All Black Finish Available)
    • T-Rex Grilles Upper Class Series Grilles are made from 304 Stainless Steel and Double crimped stainless steel formed mesh. Frames are polished to a high luster and mesh is Electro Polished to exude its natural beauty. Grilles come complete with all necessary hardware and step by step installation instructions and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • Sport Series Grilles – (All Black Finish Available)
    • T-Rex Grilles Sport Series Grilles are a frameless mesh design and are made from stainless steel mesh coming standard in a triple chrome or black powder coat finish. Grilles come complete with all necessary hardware and step by step installation instructions and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • Torch LED Series Grilles – (All Black Finish)
    • T-Rex has integrated high power Led Light Bars into our iconic X-Metal Grilles to create the perfect blend of performance & style. All grilles are made of mild steel and have double crimped formed mesh and black powder coating. Grilles come complete with all necessary hardware and step by step installation instructions and feature a Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • X-Metal Series Grilles – (Includes “Urban Assault Series”)
    • T-Rex Grilles X-Metal Series Grilles feature our exclusive chrome “X-Metal” stud and are available in a Polished, Semi Gloss or Matte black finish. Grilles are made in both stainless and mild steel and have double crimped mesh. Grilles come complete with all necessary hardware and step by step installation instructions and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • Universal Badges, Trim & Acc. - (Applies to Finishes)
    • All badges and trim accessories are made from billet aluminum or 304 stainless steel, (items vary by product). Finishes include polished, brushed, black or matte black and most items are universal. Badges and trim pieces include all necessary hardware for installation and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.

Q: ORDERING PROCEDURES

  • Facsimile:
    • Faxed orders are accepted from all T-Rex Grilles customers.
    • Verbal orders via phone are not accepted.
    • T-Rex Grilles strongly recommends faxing your orders in for accuracy.
    • Read receipts on faxed orders are available upon request.
    • Hand written orders are acceptable. Orders that are not legible will be refused.
  • E-Mail:
    • E-Mailed orders are accepted from all T-Rex Grilles customers.
    • E-Mailed orders are recommended for accuracy, this includes Drop Ship Orders.
    • You must contact a Sales Representative to establish an e-mail order format. This helps
  • Minimum Orders:
    • A $10.00 minimum order fee will be charged on all orders that are under $50.00 in creating a uniform ordering procedure.

Q: GENERAL PRODUCT INFORMATION

  • T-Rex Grilles strongly recommends reading of all instructions and checking fitment before altering / painting or installing any part.
  • T-Rex Grilles and products are made from the highest quality aluminum, stainless steel and manufacturing materials.
  • Our products require normal maintenance as with most auto parts. Mild soaps, as well as aluminum and/or chrome polishes will keep T-Rex Grilles products looking new for years to come.
  • We offer re-polishing of billet products for a nominal fee. Contact customer service for more information.

Q: GENERAL ACCOUNT INFORMATION

All credit terms and policies requested for New & Current customers are subject to review and must be approved by T-REX Grilles. Before a customer is considered for an account, certain requirements are needed, please read the list of requirements below.
  • An application must be filled out in its entirety and signed acknowledging these Terms & Policies.
  • Processing of account applications may take as many as 7-10 business days before release. Please be sure to send in all required paperwork to avoid any extended delays.
  • Applications filled out incorrectly will be refused.

Here is a quick checklist of what’s needed:
  • ___ T-Rex Grilles Account Application
  • ___ T-Rex Grilles Questionnaire
  • ___ Copy of Business License
  • ___ Copy of Resale Certificate
  • ___ California customers must send in CA Re-Sales form BOE 230 (7-02)

Q: CREDITS

  • Credits are posted within 10-14 days business from the day the return is processed.
  • Credits are applied to your account as a “Credit Due”.
  • Credits posted to your account not used within 60 days from the day of issuance, will automatically apply the credit to the oldest invoice first.
  • Please contact the accounting department to apply credits.

Q: Co–Op:

  • Co-Op opportunities are offered to all T-Rex Grilles Grille customers are set at a maximum of 2%.
  • Payouts are capped at a maximum $5000.00 per year and payable after first year of performance.
  • Acceptable forms of advertising include; TV and radio, national and local publications and corporate catalog, print ads and internet banners.
  • Any and all T-Rex Grilles ads must feature a clear and accurate image/picture of the T-Rex Grilles product(s) advertised along with our company logo.
  • Proof of performance is mandatory, No Exceptions.

Q: CANCELLED ORDERS

  • Cancelled orders are accepted ONLY by phone with a faxed or emailed confirmation.
  • Faxed cancellations MUST be followed up with a phone call for confirmation.
  • Cancellations WILL NOT be accepted on voice messages.
  • Please note: Once an order ships, there is no way to recall the shipment.

Q: BACK ORDERS – SPECIAL ORDERS

  • Back Orders:
    • Items not in stock will automatically be put on back order and will ship as soon as available.
    • If a grille you ordered has an extended build time, you will be notified. At which time, you will have the option to continue with the order or cancel it.
  • Special Orders:
    • All Special orders require a faxed or e-mailed order. Verbal orders via phone on Special Order Items are not accepted.
    • T-Rex Grilles will request a deposit at the time you place your order.
    • Special Orders are Non-Returnable and Non-Cancelable.

Q: ACCOUNT SET-UP GUIDELINES – (Applies to Current & New Customers)

Terms:
  • Terms are open to all customers on approved credit.
  • Two types of Term Accounts are available, Net-30 and Net-10. See “Term Accounts Info & Payments” below for more information.
  • A Personal Guarantee must be signed before any terms are offered.
  • T-Rex Grilles reserves the right to change, modify or discontinue any of its terms, policies or programs at any time without prior notice.