FAQ's

Q: Is the T-REX Badge Included?

No. The T-REX Badge is not included with any grille purchase. The Badge is offered for sale separately under Part # L1016

Q: Why can't I find listings for my 2009 and up Dodge Ram truck

Dodge re-branded their truck division in 2009 from Dodge Ram to RAM. Grilles for application of 2009 and later are listed under the brand name RAM. Reset the Year, Make, Model, search and use the brand RAM to locate applicable products.

Q: Torch Grille Light Diagnostic

LED Light Diagnostics All testing should be performed with a multimeter. A test light will not tell you voltage, it will only tell you if power is present or not. Initial Diagnostics Before you get into more in-depth testing ensure the following 1. Heavy Red wire is attached to battery positive terminal. 2. Battery is fully charged and has charge of 12 volts 3. Heavy Black wire is attached to battery negative terminal. 4. Check fuse to ensure it is not blown. Switch Diagnostics; 1. Center wire wire should have 12 volts at all times. 2. One of the outside wires should have 12 volts when switch is in the on position. 3. The other outside wire goes to ground and runs through the harness and attaches to Terminal 85 on the relay. Relay Diagnostics; • Terminal 30 – This is the main power wire coming from the battery and should have 12 volts at all times. • Terminal 85 – This terminal goes to ground thru the heavy black wire attached to the battery negative terminal. • Terminal 86 – This will have 12 volts when the switch is in the ON position. If no power here when the switch is on, then the switch is bad. • Terminal 87 – This is the power out to the light and will have 12 volts when the switch is in the ON position. If Terminal 86 has 12 volts when the switch is on, but no voltage is read on this terminal, then the relay is bad. • Terminal 87A – Not Used • If the relay chatters when activated, then it is receiving low voltage (under 10.5 volts). Recheck voltage reading on Terminal 30 and 86 and make necessary corrections to restore 12 volts to these terminals.

Q: What brand are T-Rex Lights?

T-Rex LED Lights are a private label ZROADZ brand that we have made to our specifications. We use the highest quality CREE chips, an extruded aluminum housing and a poly-carbonate lens with precision optics. The light pattern and distance is equivalent and sometimes better when compared to other leading brands of LED lights and light bars.

Q: T-Rex Torch Grille light info. Size of light, amps, watts, lumens.

We use a variety of light sizes in our Torch grilles. Please contact our customer service department at 800-287-5900 for details of the lights included in the grille you are interested in.

Q: RMAs (Return Material Authorization), how do I go about returning something?

Contact the company from which the item was purchased and ask for an RMA (Return Material Authorization). Click Here for more product return information.

Q: My T-Rex Torch grille has more than one light. Do I need a separate harness for each light?

Our wire harnesses are intended to be used only with the lights that are included in the product you purchase. Do not change the fuse, add any additional lights or accessories to the harness that are not included with the product you purchased. If you purchase one of our wire harnesses separately please follow the power rating guidelines.

Q: Is my T-Rex product under warranty? How do I start the warranty process?

T-REX Grilles Product Warranty

T-REX Truck Products warrants its grille products to be free from defects in material and workmanship for the lifetime of the grille. T-REX Truck Products warrants the finish of its grille products for a 3 year period beginning at the time of sale to the end user. These warranties are limited warranties and do not cover abuse, modification or improper installation nor do they cover finish failure caused by caustic cleaning agents, road salts or other chemicals. T-REX Truck Products reserves the right to repair or replace a defective product at its sole discretion. Any T-REX Truck Products product must be returned to T-REX for warranty consideration and must be returned at the customer’s expense. In the event that the product is deemed to be defective, the repaired or replaced item will be returned via a surface shipping method to the customer at T-REX Truck Products expense. No provision is made for any labor, rental car or other costs incurred by the failure of its products.

Trex Truck products Inc claims no liability for any damage to purchaser relating to installation, use, repair or removal of products

If you experience a problem with your T-REX grille email details to . Please note all returns are taken care of via email.

T-REX Return Procedure

In the unlikely event that your T-REX grille must be returned for warranty consideration, please follow the instructions below. Ensure the following information is available when contacting our customer service department.

1.Copy of original purchase receipt.

2.Description of the problem or issue.

3.Images of the product defect. The more clearly the images identify the issue, the faster your claim can be processed.

4.Shipping address the replacement item is to be sent to.

Please choose one of the following options for warranty processing and indicate your choice on your initial return request.

1. I would like to receive a replacement part before I send my part back – This option will resolve the issue the quickest but will require us to have a current credit card on file. Our customer service department will send you a credit card authorization form and keep it on file until the warranty process is complete. Credit card information will be destroyed once the procedure is done. The return label will be provided in the replacement box.

2. I would like to send my item back to T-REX for warranty consideration before a replacement is sent. You will not be required to submit credit card information using this method. Once you provide all the information being requested T-Rex will provide you with a return label.

T-REX will cover the cost of outbound shipping on ground service only. Upgraded shipping (next day, 2nd day etc) costs will not be paid for by T-REX. Ensuring proper internal packing is your responsibility. Damage resulting from improper/inadequate internal packing is not covered under warranty. Damage claims for products shipped to T-REX must be initiated and managed by the shipper. T-REX will hold damaged products for a period of 30 days after receipt or until the claim is completed whichever occurs first, after which the product will be returned to the customer at their expense or scrapped. A product that has been determined to have been modified or abused is not eligible for warranty relief. You will be contacted by T-REX to determine disposition of the product in question.

Email our customer service department at customerservice@trextruckproducts.com with the above information. Once this information is received and the issue evaluated, we will be contacting you with further instructions, so please make sure the email address and/or phone number you provide are your primary email and/or phone number. Please note, open warranty claims must be completed within 45 days of RMA issuance.

Q: I need help getting my light to work on my T-Rex Torch grille

T-REX wiring harness part number 639HAR1 is the best way to ensure your Torch grille operates properly. This harness simplifies wiring and ensures proper ground and power are applied to your Torch grille. In the event you choose to wire your Torch grille yourself we have found the most common occurrence of non operation of our Torch LED lights can be linked to inadequate grounding or low voltage. All ground wires need to be affixed to a non painted metal surface or directly to the negative terminal on the battery. T-REX Torch LED lights are reverse polarity protected and require a minimum of 10 volts to operate. Please call our technical department at: 800.287.5900 if you need further assistance.

Q: How do I look up part numbers on the T-Rex website?

If you know the part number, simply enter it into the search box and choose search. Your part number and any variations will be displayed. If you would like to see all grilles and associated parts for your vehicle, simply enter the year make and model into the vehicle look up and all parts will be displayed.

Q: Does T-Rex offer sponsorships?

For information and eligibility requirements, visit the T-Rex Grilles Support & Sponsorship page.

Q: Does T-Rex build custom grilles?

At this time, T-Rex does not make custom grilles.

Q: Are LED lights allowed on the road? Do I need a cover?

Since every state has different regulations regarding LED lights, we strongly recommend you research your state's rules before ordering any LED light bars or kits and confirm if you need to cover the LED lights on the road. We do not offer LED covers for the lights.

Q: Grille Care Information

T-REX grilles are finest in the industry but do require normal care. Wash regularly as you would when caring for your vehicles. Never use dish soap.


POLISHED FINISH

T-REX polished grilles should be waxed at the same time that you wax the vehicle and can be cleaned with soap and water. A polished finish can be cared for in the same fashion that would care for your vehicles factory chrome. Be sure to dry carefully with a soft micro fiber towel and never leave wet water spots as that may leave a blemish.


Matte Black Finish

Paint warranty applies to defects in material and / or workmanship, it does not cover the matte finish surface appearance. To enjoy the matte appearance for many years to come, please follow these owner care and maintenance tips. Get a no-shine matte car wash soap that uses no fillers, no silicone, and won’t strip your matte paint of its layer of protection.

Do not use wax, detail spray, armorall®, or any products made for normal paint. Use only products specifically developed for matte finish paint. Do not use products that are even mildly abrasive, such as polishes, glazes, or rubbing compounds. do not use mechanical cleaners or polishers. Do not use terrycloth, cloth, or paper towels. Do not rub the finish vigorously, this will burnish the paint finish, causing a permanent shiny spot. Shiny spots cannot be removed.

Do not use commercial car wash facilities or their shine enhancement products. Most car wash brushes, large mechanized “towels,” and shine enhancement products can damage matte paint.

Remove foreign substances such as insect remains, tar, and road debris using a soft applicator and a mild solvent; saturate and soak area before cleaning—rub lightly.

Hand-wash with a soft wash mitt and mild cleaning product safe for matte paint. Use microfiber cleaning cloths with alcohol-based window cleaner for basic surface clean-up.


Gloss Black Finish

T-Rex Grilles with Gloss Black Powder Coated Finish may be washed regularly as you would when caring for your vehicles finish using soap and water. T-REX grilles should be waxed at the same time that you wax the vehicle. As a general rule, anything you use to clean your vehicles painted surfaces can be used to clean and maintain your T-REX grille. A Gloss powder Coated Finish can be cared for in the same fashion that you would care for your vehicles factory paint job. Never leave wet water spots as that may leave a blemish.

Q: Does T-REX Grilles allow for will call pickup?

Yes. You may arrange for pickup with customer service. Just leave a memo note at the time of purchase.

TERMS AND CONDITIONS

Q: ORDER PROCESSING

All orders processed through our site are billed/charged same day.

All orders received with items in stock are processed and shipped within 24-48 hours from the day the order is placed, (Excludes Weekends & Holidays). Out Of Stock: In the case an item is out of stock and is on back order or requires special handling, you will be notified via email and possibly by phone and be provided with an Estimated Ship Date, (ESD). You will have the option at this time to continue with your order or cancel and request a refund. Please note: Refunds are processed within 24-48 hours and may take up to 5-7 days to post to your account. Cancellations are only accepted via E-Mail.

 

Please Note: Multi-Piece Orders: Order’s with multiple items and different estimated ship dates will be shipped partially as items become available. If you would prefer your order to ship complete, please contact our customer service team via email at customerservice@trextruckproducts.com

Clearance/Limited Supply Inventory: All items in our Clearance Page listed as a “Limited Supply” or “While Supplies Last” are closeouts and non-refundable. These items are in new condition and are sold as-is with no warranty

Q: SHIPPING

Continental US

Ground Service: 

Orders are shipped Best Way at T-Rex Grilles discretion but are more commonly shipped via Ground Service from UPS. If you require a specific carrier, you may request this at your expense. T-Rex Grilles has the right to deny the request based on the size of the item, delivery address, special requirements or limitations by the carrier.

Expedited Shipments:

T-Rex Grilles offers expedited shipping via UPS and Fed Ex at time of check out at the buyer’s expense. Expedited shipping includes 3-Day Ground Service, 2-Day Air, (PM Delivery) and Next Day Air, (PM Delivery) and excludes Saturday’s deliveries. Pricing is based on the carriers current published rates and cannot be modified unless T-Rex Grilles at its discretion contacts you due to pricing errors.

Will Call: Local customer in the Southern California area able to choose Will Call as option for pick up by simply choosing “Will Call” at the time of check out. You will be required to show a valid ID and it must match the purchaser, No exceptions. A team member will contact you once the item is ready for pick up.  T-Rex Grilles strongly suggest calling our team to confirm inventory when wanting to pick up within 24-48 hours to confirm inventory. Will Call hours are M-F from 8am – 2pm

Shipments to AK/HI/PR

Orders shipping to Alaska, Hawaii or Puerto Rico are shipped via your choice of Ground or Expedited Service and billed to the buyer at time of check out.

International:

T-Rex Grilles has partnered with ZONOS®, a third-party order processing company that provides a safe and easy ordering experience. Please locate the ZONOS® tab on the bottom left-hand corner of our site and choose your country. You can then safely shop our site and experience a shopping cart system with your countries current currency and total shipping charges directly to your door

Q: WARRANTY

T-Rex Grilles warrants its grille products to be free from defects in material and workmanship for the lifetime of the grille and a 3- year warranty on the finish from the day the item was purchased. Please note: Warranties are non-transferable. These warranties are limited and do not cover abuse, modification or improper installation nor do they cover finish failure caused by caustic cleaning agents, road salts or other chemicals. T-REX Grilles reserves the right to repair or replace a defective product at its sole discretion. All returns are subject to review and final disposition is granted only after a full inspection of the product has been completed. Return freight charges are the responsibility of the sender and not T-Rex Grilles.  No provision is made for any labor, rental car or other costs incurred by the failure of our products. T-Rex Grilles claims no liability for any damage to purchaser relating to installation, use, repair, removal of products or damage to a vehicle while using our products.

*Warranty excludes items sold on the clearance page listed as sold as a “Limited Supply” or “Whiles Supplies Last”

In the event you must return a grille for warranty, please read our Returns section below or contact our Customer Care Team via E-Mail or phone: customerservice@trextruckproducts.com or (951) 270-5388.

Q: RETURNS

If you experience a problem with your T-Rex Grille or unsatisfied with our products, please e-mail the details to customerservice@trextruckproducts.com.  Please note: all returns are processed via email for accuracy and returning a product with or without RMA does not constitute and automatic credit. 

T-REX Return Procedure – General/Non-Warranty:

If for any reason you are unsatisfied with our product(s), and the item has not been installed, you may request a return for up to 30 days from the day of purchase if the item was purchased directly from T-Rex Grilles.

To begin a return request, please provide the following information and email it to our Customer Carte Team at: customerservice@tretruckproducts.com

  1. Copy of original purchase receipt or order number
  2. Description of the problem or issue.
  3. Images of the product if there is a defect. The more clearly the images to identify the issue, the faster your claim can be processed.
  4. Shipping address for the replacement item is to be sent.

 

Please allow 3-5 business days for your RMA to be issued after all the information has been provided. Credit will be issued within 10-15 days after T-Rex Grilles receives the item. A 20% restocking charge will be deducted from the purchase amount. Products returned without an RMA will be refused. Return shipping is the responsibility of the sender and will not be refunded or included in the credit amount.

 

 

 

T-REX Return Procedure – Warranty:

In addition to the information requested above, please choose one of the following options for warranty processing and indicate Option 1 or 2 on your initial return request. Please allow 24-48 hours for a response

Option 1. I would like to send my defective part back before a replacement is sent.

Once you provide all of the information being requested, we will provide you with a RGA number giving you approval for the return. When the defective part arrives, and it passes inspection we will enter your replacement order and it will be shipped from our warehouse the same day if not the following business day if the item is in stock.

Option 2. I would like a replacement sent before sending my defective part back. Email Invoice method

 

Accounting will send you an invoice via email for the part at 50% off our website listed price. Once paid, the replacement order will be entered, and it will be shipped as soon as the item is available.  When your defective item arrives at our warehouse and it passes inspection, the refund will be issued after inspection with-in 3-5 days of receipt.

Complete your return:

After you have collected all of the details and have chosen your return option as described above, email our Customer Care Team the Information at customerservice@trextruckproducts.com. Please allow 24-48 hours for a response.

After your return request is reviewed, we will respond to your email with final return instructions. Please note, open warranty claims must be completed within 30 days of RMA issuance. After the allotted 30 days, the case will be closed and provided information will be decimated.

Returning your Item:

Please package your item and use a heavy-duty box to ensure your item arrives safely to our facility. Secure your return label and note the RMA number clearly on the box

Return Address:

T-Rex Truck Products

Attn: Returns

2365 Railroad St

Corona, Ca 92878

951 270 5388

  

Additional Return Notes: RMA numbers are valid for 30 days. If an Item arrives damaged, it will require a damage claim initiated by the shipper and will be held for up to 30 days for processing. Damage resulting from improper/inadequate packing may result in a denied claim for warranty.

Damage or Lost in Transit claims for products shipped to T-Rex Grilles MUST be initiated and managed by the shipper.

Product that has been determined to have been modified or abused is not eligible for warranty. You will be contacted to determine the disposition of the product in question.

Additional Fee Notes: Orders are processed with the information provided via your order. Any address corrections, shipments refused at time of delivery, lost in transit due to address issues or simply undeliverable due to any reasons beyond what has been stated will be charged a fee of $25.00 and additional shipping fees. Shipments returned to our facility that require to be shipped back to you for any reason other than what has been stated may incur additional fees.

Q: PRIVACY POLICY

This Privacy Policy has been produced for T-Rex Truck Products, Inc and its subsidiaries, (T-Rex Grilles, ZROADZ Offroad, US Rack).

General Privacy Policy:

This Privacy Policy has been produced for T-Rex Truck Products, Inc, and its subsidiaries, (T-Rex Grilles, ZROADZ Offroad, US Rack) and is valid through December 31st, 2022

T-Rex Truck Products, Inc uses cookies and other tracking technology in order to create a better site experience for our users. The information collected includes non-personally identifiable information, pages and links you have visited and/or items you have viewed. T-Rex Truck Products, Inc shares information with several 3rd party partners that help determine best business practices for T-Rex Truck Products and its Customers. For a complete Privacy Policy, please visit https://trexbillet.com/ft-2198-terms-and-conditions.html

Q: GENERAL PRODUCT INFORMATION

T-Rex grilles require normal maintenance as with most auto parts. Mild soaps, as well as aluminum and/or chrome polishes will keep T-Rex Grilles products looking new for years to come.