T-REX Return Procedure
In the unlikely event that your T-REX grille must be returned for warranty consideration, please follow the instructions below. Ensure the following information is available when contacting our customer service department.
1.Copy of original purchase receipt.
2.Description of the problem or issue.
3.Images of the product defect. The more clearly the images identify the issue, the faster your claim can be processed.
4.Shipping address the replacement item is to be sent to.
Please choose one of the following options for warranty processing and indicate your choice on your initial return request.
1. I would like to receive a replacement part before I send my part back – This option will resolve the issue the quickest but will require us to have a current credit card on file. Our customer service department will send you a credit card authorization form and keep it on file until the warranty process is complete. Credit card information will be destroyed once the procedure is done. The return label will be provided in the replacement box.
2. I would like to send my item back to T-REX for warranty consideration before a replacement is sent. You will not be required to submit credit card information using this method. Once you provide all the information being requested T-Rex will provide you with a return label.
T-REX will cover the cost of outbound shipping on ground service only. Upgraded shipping (next day, 2nd day etc) costs will not be paid for by T-REX. Ensuring proper internal packing is your responsibility. Damage resulting from improper/inadequate internal packing is not covered under warranty. Damage claims for products shipped to T-REX must be initiated and managed by the shipper. T-REX will hold damaged products for a period of 30 days after receipt or until the claim is completed whichever occurs first, after which the product will be returned to the customer at their expense or scrapped. A product that has been determined to have been modified or abused is not eligible for warranty relief. You will be contacted by T-REX to determine disposition of the product in question.
Email our customer service department at firstname.lastname@example.org with the above information. Once this information is received and the issue evaluated, we will be contacting you with further instructions, so please make sure the email address and/or phone number you provide are your primary email and/or phone number. Please note, open warranty claims must be completed within 45 days of RMA issuance.
If your item is within 30 days and was purchased directly from our website please see below.
Ensure the following information is available when contacting our customer service department at email@example.com. Please note all non-warranty returns are taken care of via email.
1. Purchase order number and part number(s) you are requesting to be returned for a refund.
2. Reason for return.
Please allow 3-5 business days for your RMA to be issued after all the information has been provided. Credit will be issued within 10-15 days after receiving the item. A 20% restocking charge will be deducted from the purchase amount. Products returned without an RMA will be refused. Return shipping is the responsibility of the sender and will not be refunded or included in the credit amount.
T-REX Truck Products warrants its grille products to be free from defects in material and workmanship for the lifetime of the grille. T-REX Truck Products warrants the finish of its grille products for a 3 year period beginning at the time of sale to the end user. These warranties are limited warranties and do not cover abuse, modification or improper installation nor do they cover finish failure caused by caustic cleaning agents, road salts or other chemicals. T-REX Truck Products reserves the right to repair or replace a defective product at its sole discretion. Any T-REX Truck Products product must be returned to T-REX for warranty consideration and must be returned at the customer’s expense. In the event that the product is deemed to be defective, the repaired or replaced item will be returned via a surface shipping method to the customer at T-REX Truck Products expense. No provision is made for any labor, rental car or other costs incurred by the failure of its products.