Terms and Conditions

These Terms, Conditions and Policies supersede all previously released versions. T-Rex Grilles reserves the right to change, modify or discontinue any of its terms, policies or programs at any time without prior notice.

The information listed below pertains to any company and its employees dealing direct with T-Rex Grilles from within the continental United States as well as those States and Territories outside the Continental U.S. and any International Customer.

  1. WEBSITE
  2. SHIPPING POLICIES – Single Items
  3. SHIPPING DAMAGES
  4. RETURNS
  5. Product Detail/Warranty – (Also Applies to “All Black” Finishes)
  6. ORDERING PROCEDURES
  7. GENERAL PRODUCT INFORMATION
  8. CREDITS
  9. CANCELLED ORDERS
  10. BACK ORDERS – SPECIAL ORDERS

Q: WEBSITE

  • Images and product information are posted at www.trexbillet.com and T-Rex Grilles FTP site.
  • All images are for the sole use of marketing T-Rex Grilles Grille Products ONLY. Misuse or misrepresentation of these images is strictly prohibited.
  • Product CD’s are available upon request for web development and print purposes.

Q: SHIPPING POLICIES – Single Items

  • General Shipping Information:
    • Orders are shipped ground service unless otherwise specified.
    • Currently, T-Rex Grilles ships via FEDEX and UPS (United Parcel Service).
    • Additional Shipping methods are 3-Day Service, 2-Day Service and both AM & PM Next Day Air. These deliveries are available at the customers’ expense.
    • Special Handling orders must be faxed or emailed for acceptance.
  • Single & Small Multiple Piece Orders:
    • Orders received before 3:00 pm PST on in stock items are shipped same day. Items not in stock are considered backordered and will ship as they become available. See Back Orders / Special Orders for more information.
  • Drop Shipments:
    • Orders shipped to a location other than your specified shipping address are considered a “Drop Ship Order”.
    • ALL Drop Ship orders will be assessed a $ 10.00 drop ship charge at time of Invoice, No Exceptions.
    • Drop ship orders must be faxed or e-mailed to T-Rex Grilles for accuracy, No Exceptions. Confirmations on faxed orders are available upon request.
    • T-Rex Grilles will only drop ship within the 50 United States, Excludes (Puerto Rico and other U.S. Territories).
    • Customers may request for product to be picked up by their own shipping company. Proper Documentation is the responsibility of the customer. Contact a sales representative for more details.
  • Will Call:
    • Product pick up is available at our Corona, CA facility to all T-Rex Grilles customers. Please arrange for a pick up by speaking to a sales representative.
    • Pick up hours are from 8:00AM - 4:30PM Monday – Friday. T-Rex Grilles is closed Saturday & Sundays.
  • Local Deliveries:
    • T-Rex Grilles offers local product delivery to any direct T-Rex Grilles Customers located in the Southern California Area.
    • There are minimum order requirements for this service. Please contact a Sales Representative for more information.

Q: SHIPPING DAMAGES

  • T-Rex Grilles is not responsible for product lost or damaged in transit.
  • The receiving party must report items damaged in transit to the carrier immediately (Per timeline required by carrier).
  • Denied damage claims due to unacceptable or delinquent filings will not be issued credit by T-Rex Grilles.
  • Upon approval and finalization of a claim by the carrier, credit will be issued to the due party. If needed, contact your sales representative to order replacement product; a new order / purchase order is required to ship replacement product (T-Rex Grilles will not re- ship parts off a verbal purchase order).

Q: RETURNS

  • Return Information:
    • A T-Rex Grilles RGA (Returned Goods Authorization) Request Form must be completed on all return requests.
    • All returns must have an RGA number; Product returned without an RGA will be refused, NO Exceptions.
    • RGA numbers are good for 30 days from the date of issuance.
    • Returned packages must be clearly marked with the RGA Number.
    • No returns on special order, clearance or discontinued items.
    • All returned products are subject to a 20% Restocking / Re-Boxing fee.
    • Product must be properly packaged to prevent shipping damage and shipped prepaid at customers expense.
    • Returning an item does not constitute an automatic refund and is subject to review.
    • T-Rex Grilles is not responsible for shipping costs accrued by the sender for not following standard return procedures. This includes refused packages at the warehouse.
    • Most returns are credited to the account within 10-14 days from the day the return is processed.
  • Warranty Returns (See Product Details for more Information)
    • Warranty returns must follow the same guidelines mentioned above the Returns section AND the following:
    • The T-Rex Grilles part # along with a detailed description of the damage must be included along with the T-Rex Grilles invoice number from when the product was purchased. A copy of the final sales receipt is also required.
    • T-Rex Grilles, at its own discretion, may deem a warranty return to be field destroyed at which time the customer will be notified and a credit issued.

Q: Product Detail/Warranty – (Also Applies to “All Black” Finishes)

  • Traditional Billet Grille Series – (All Black Finish Available)
    • T-Rex Grilles Traditional Billet Series Grilles are manufactured from T-6 Billet aluminum and are powder coated in a DuPont® Semi-Gloss Black finish. Front face of the grille is treated to a 3-step polishing process to insure a showroom shine. Grilles come complete with all necessary hardware and step by step installation instructions and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • Upper Class Series Grilles – (All Black Finish Available)
    • T-Rex Grilles Upper Class Series Grilles are made from 304 Stainless Steel and Double crimped stainless steel formed mesh. Frames are polished to a high luster and mesh is Electro Polished to exude its natural beauty. Grilles come complete with all necessary hardware and step by step installation instructions and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • Sport Series Grilles – (All Black Finish Available)
    • T-Rex Grilles Sport Series Grilles are a frameless mesh design and are made from stainless steel mesh coming standard in a triple chrome or black powder coat finish. Grilles come complete with all necessary hardware and step by step installation instructions and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • Torch LED Series Grilles – (All Black Finish)
    • T-Rex has integrated high power Led Light Bars into our iconic X-Metal Grilles to create the perfect blend of performance & style. All grilles are made of mild steel and have double crimped formed mesh and black powder coating. Grilles come complete with all necessary hardware and step by step installation instructions and feature a Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • X-Metal Series Grilles – (Includes “Urban Assault Series”)
    • T-Rex Grilles X-Metal Series Grilles feature our exclusive chrome “X-Metal” stud and are available in a Polished, Semi Gloss or Matte black finish. Grilles are made in both stainless and mild steel and have double crimped mesh. Grilles come complete with all necessary hardware and step by step installation instructions and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.
  • Universal Badges, Trim & Acc. - (Applies to Finishes)
    • All badges and trim accessories are made from billet aluminum or 304 stainless steel, (items vary by product). Finishes include polished, brushed, black or matte black and most items are universal. Badges and trim pieces include all necessary hardware for installation and feature a limited Lifetime Warranty against material and workmanship and a 3 Year Warranty on the Finish.

Q: ORDERING PROCEDURES

  • Facsimile:
    • Faxed orders are accepted from all T-Rex Grilles customers.
    • Verbal orders via phone are not accepted.
    • T-Rex Grilles strongly recommends faxing your orders in for accuracy.
    • Read receipts on faxed orders are available upon request.
    • Hand written orders are acceptable. Orders that are not legible will be refused.
  • E-Mail:
    • E-Mailed orders are accepted from all T-Rex Grilles customers.
    • E-Mailed orders are recommended for accuracy, this includes Drop Ship Orders.
    • You must contact a Sales Representative to establish an e-mail order format. This helps

Q: GENERAL PRODUCT INFORMATION

  • T-Rex Grilles strongly recommends reading of all instructions and checking fitment before altering / painting or installing any part.
  • T-Rex Grilles and products are made from the highest quality aluminum, stainless steel and manufacturing materials.
  • Our products require normal maintenance as with most auto parts. Mild soaps, as well as aluminum and/or chrome polishes will keep T-Rex Grilles products looking new for years to come.
  • We offer re-polishing of billet products for a nominal fee. Contact customer service for more information.

Q: CREDITS

  • Credits are posted within 10-14 days business from the day the return is processed.
  • Credits are applied to your account as a “Credit Due”.
  • Credits posted to your account not used within 60 days from the day of issuance, will automatically apply the credit to the oldest invoice first.
  • Please contact the accounting department to apply credits.

Q: CANCELLED ORDERS

  • Cancelled orders are accepted ONLY by phone with a faxed or emailed confirmation.
  • Faxed cancellations MUST be followed up with a phone call for confirmation.
  • Cancellations WILL NOT be accepted on voice messages.
  • Please note: Once an order ships, there is no way to recall the shipment.

Q: BACK ORDERS – SPECIAL ORDERS

  • Back Orders:
    • Items not in stock will automatically be put on back order and will ship as soon as available.
    • If a grille you ordered has an extended build time, you will be notified. At which time, you will have the option to continue with the order or cancel it.
  • Special Orders:
    • All Special orders require a faxed or e-mailed order. Verbal orders via phone on Special Order Items are not accepted.
    • T-Rex Grilles will request a deposit at the time you place your order.
    • Special Orders are Non-Returnable and Non-Cancelable.