TERMS AND CONDITIONS

  1. ORDER PROCESSING
  2. SHIPPING
  3. WARRANTY
  4. RETURNS
  5. PRIVACY POLICY
  6. GENERAL PRODUCT INFORMATION

Q: ORDER PROCESSING

All orders processed through our site are billed/charged same day.

All orders received with items in stock are processed and shipped within 24-48 hours from the day the order is placed, (Excludes Weekends & Holidays). Out Of Stock: In the case an item is out of stock and is on back order or requires special handling, you will be notified via email and possibly by phone and be provided with an Estimated Ship Date, (ESD). You will have the option at this time to continue with your order or cancel and request a refund. Please note: Refunds are processed within 24-48 hours and may take up to 5-7 days to post to your account. Cancellations are only accepted via E-Mail.

 

Please Note: Multi-Piece Orders: Order’s with multiple items and different estimated ship dates will be shipped partially as items become available. If you would prefer your order to ship complete, please contact our customer service team via email at customerservice@trextruckproducts.com

Q: SHIPPING

Continental US

Ground Service: 

Orders are shipped Best Way at T-Rex Grilles discretion but are more commonly shipped via Ground Service from UPS. If you require a specific carrier, you may request this at your expense. T-Rex Grilles has the right to deny the request based on the size of the item, delivery address, special requirements or limitations by the carrier.

Expedited Shipments:

T-Rex Grilles offers expedited shipping via UPS and Fed Ex at time of check out at the buyer’s expense. Expedited shipping includes 3-Day Ground Service, 2-Day Air, (PM Delivery) and Next Day Air, (PM Delivery) and excludes Saturday’s deliveries. Pricing is based on the carriers current published rates and cannot be modified unless T-Rex Grilles at its discretion contacts you due to pricing errors.

Will Call: Local customer in the Southern California area able to choose Will Call as option for pick up by simply choosing “Will Call” at the time of check out. You will be required to show a valid ID and it must match the purchaser, No exceptions. A team member will contact you once the item is ready for pick up.  T-Rex Grilles strongly suggest calling our team to confirm inventory when wanting to pick up within 24-48 hours to confirm inventory. Will Call hours are M-F from 8am – 2pm

Shipments to AK/HI/PR

Orders shipping to Alaska, Hawaii or Puerto Rico are shipped via your choice of Ground or Expedited Service and billed to the buyer at time of check out.

International:

T-Rex Grilles has partnered with ZONOS®, a third-party order processing company that provides a safe and easy ordering experience. Please locate the ZONOS® tab on the bottom left-hand corner of our site and choose your country. You can then safely shop our site and experience a shopping cart system with your countries current currency and total shipping charges directly to your door

Q: WARRANTY

T-Rex Grilles warrants its grille products to be free from defects in material and workmanship for the lifetime of the grille and a 3- year warranty on the finish from the day the item was purchased. Please note: Warranties are non-transferable. These warranties are limited and do not cover abuse, modification or improper installation nor do they cover finish failure caused by caustic cleaning agents, road salts or other chemicals. T-REX Grilles reserves the right to repair or replace a defective product at its sole discretion. All returns are subject to review and final disposition is granted only after a full inspection of the product has been completed. Return freight charges are the responsibility of the sender and not T-Rex Grilles.  No provision is made for any labor, rental car or other costs incurred by the failure of our products. T-Rex Grilles claims no liability for any damage to purchaser relating to installation, use, repair, removal of products or damage to a vehicle while using our products.

In the event you must return a grille for warranty, please read our Returns section below or contact our Customer Care Team via E-Mail or phone: customerservice@trextruckproducts.com or (951) 270-5388.

Q: RETURNS

If you experience a problem with your T-Rex Grille or unsatisfied with our products, please e-mail the details to customerservice@trextruckproducts.com.  Please note: all returns are processed via email for accuracy and returning a product with or without RMA does not constitute and automatic credit. 

T-REX Return Procedure – General/Non-Warranty:

If for any reason you are unsatisfied with our product(s), and the item has not been installed, you may request a return for up to 30 days from the day of purchase if the item was purchased directly from T-Rex Grilles.

To begin a return request, please provide the following information and email it to our Customer Carte Team at: customerservice@tretruckproducts.com

  1. Copy of original purchase receipt or order number
  2. Description of the problem or issue.
  3. Images of the product if there is a defect. The more clearly the images to identify the issue, the faster your claim can be processed.
  4. Shipping address for the replacement item is to be sent.

 

Please allow 3-5 business days for your RMA to be issued after all the information has been provided. Credit will be issued within 10-15 days after T-Rex Grilles receives the item. A 20% restocking charge will be deducted from the purchase amount. Products returned without an RMA will be refused. Return shipping is the responsibility of the sender and will not be refunded or included in the credit amount.

 

 

 

T-REX Return Procedure – Warranty:

In addition to the information requested above, please choose one of the following options for warranty processing and indicate Option 1 or 2 on your initial return request. Please allow 24-48 hours for a response

Option 1. I would like to send my defective part back before a replacement is sent.

Once you provide all of the information being requested, we will provide you with a RGA number giving you approval for the return. When the defective part arrives, and it passes inspection we will enter your replacement order and it will be shipped from our warehouse the same day if not the following business day if the item is in stock.

Option 2. I would like a replacement sent before sending my defective part back. Email Invoice method

 

Accounting will send you an invoice via email for the part at 50% off our website listed price. Once paid, the replacement order will be entered, and it will be shipped as soon as the item is available.  When your defective item arrives at our warehouse and it passes inspection, the refund will be issued after inspection with-in 3-5 days of receipt.

Complete your return:

After you have collected all of the details and have chosen your return option as described above, email our Customer Care Team the Information at customerservice@trextruckproducts.com. Please allow 24-48 hours for a response.

After your return request is reviewed, we will respond to your email with final return instructions. Please note, open warranty claims must be completed within 30 days of RMA issuance. After the allotted 30 days, the case will be closed and provided information will be decimated.

Returning your Item:

Please package your item and use a heavy-duty box to ensure your item arrives safely to our facility. Secure your return label and note the RMA number clearly on the box

Return Address:

T-Rex Truck Products

Attn: Returns

2365 Railroad St

Corona, Ca 92878

951 270 5388

  

Additional Return Notes: RMA numbers are valid for 30 days. If an Item arrives damaged, it will require a damage claim initiated by the shipper and will be held for up to 30 days for processing. Damage resulting from improper/inadequate packing may result in a denied claim for warranty.

Damage or Lost in Transit claims for products shipped to T-Rex Grilles MUST be initiated and managed by the shipper.

Product that has been determined to have been modified or abused is not eligible for warranty. You will be contacted to determine the disposition of the product in question.

Additional Fee Notes: Orders are processed with the information provided via your order. Any address corrections, shipments refused at time of delivery, lost in transit due to address issues or simply undeliverable due to any reasons beyond what has been stated will be charged a fee of $25.00 and additional shipping fees. Shipments returned to our facility that require to be shipped back to you for any reason other than what has been stated may incur additional fees.

Q: PRIVACY POLICY

This Privacy Policy has been produced for T-Rex Truck Products, Inc and its subsidiaries, (T-Rex Grilles, ZROADZ Offroad, US Rack).

General Privacy Policy:

This Privacy Policy has been produced for T-Rex Truck Products, Inc, and its subsidiaries, (T-Rex Grilles, ZROADZ Offroad, US Rack) and is valid through December 31st, 2022

T-Rex Truck Products, Inc uses cookies and other tracking technology in order to create a better site experience for our users. The information collected includes non-personally identifiable information, pages and links you have visited and/or items you have viewed. T-Rex Truck Products, Inc shares information with several 3rd party partners that help determine best business practices for T-Rex Truck Products and its Customers. For a complete Privacy Policy, please visit https://trexbillet.com/ft-2198-terms-and-conditions.html

Q: GENERAL PRODUCT INFORMATION

T-Rex grilles require normal maintenance as with most auto parts. Mild soaps, as well as aluminum and/or chrome polishes will keep T-Rex Grilles products looking new for years to come.